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FAQs

  • Can you give me information on how Ohio's Customer Choice works?

    We sure can.

    1.     Your natural gas service consists of two main functions: 1) purchasing the gas and 2) distributing the gas.

    2.     Your gas utility will continue to distribute gas to your location, send you your bill, check for gas leaks and respond to emergencies.

    3.     But for purchasing the gas, YOU HAVE A CHOICE! Compare rates and plan options with Ohio Natural Gas.

    It’s that simple. Ohio's customer choice program gives customers the choice to purchase natural gas from suppliers other than their traditional utility company. Ohio Natural Gas is a PUCO-certified natural gas supplier that you may select for your natural gas needs in Ohio. Would you like price stability? Ohio Natural Gas offers various fixed plans to meet your needs. Should you choose Ohio Natural Gas as your natural gas supplier, your local utility company in all cases will still deliver gas to your home.

  • Who is Ohio Natural Gas?

    Ohio Natural Gas is part of the SouthStar Energy Services® family, a preeminent natural gas marketing company certified in eight states. SouthStar Energy Services combines the expertise and assets of a national supplier with the local market knowledge of a regional supplier and has the financial and structural resources needed to provide reliable and cost-effective natural gas.

    For more than 20 years, SouthStar has built on the expertise of its parent company, Southern Company Gas. A history of solid financial performance and stability, as well as sophisticated in-house financial trading and risk management, has placed SouthStar in a position of leadership.

  • Why should I select Ohio Natural Gas as my natural gas supplier?

    If you choose one of our fixed plans and lock in your natural gas price for the next 6 or 12 months with ONG, you can avoid the potential for price spikes and fluctuations.

    Here are three more great reasons to choose Ohio Natural Gas:

    1) We provide options.

    ONG offers fixed plans and variable plans designed to suit your needs. Find the one that's right for you!

    2) We care about our customers.

    Our exceptional customer service is at the ready. Call 1.888.466.4427 to speak with one of our representatives.

    3) We offer outstanding perks.

    You can earn rewards when you refer friends to sign up for ONG. Check out the details of our Refer-a-Friend Program. Also, you can earn miles with Delta just for paying your natural gas bill. Learn more here. 

  • What about my gas bill will change?

    You will continue to receive one bill from your local gas utility company. The only change you will see on your bill is ONG supplying the gas commodity charges. Gas delivery charges will still originate from your local gas utility company. You will continue to make one payment to your utility company.

  • How can I enroll with Ohio Natural Gas?

    That’s our favorite question. Enrolling is a simple process. Have a copy of your latest gas bill and call our Customer Care Center toll-free at 1.888.466.4427 from 8 a.m. – 5 p.m. ET Monday through Friday to enroll. 

  • Additional questions? Click here to view our terms and conditions or call 1.888.466.4427 to speak with one of our customer service representatives.