Refer-a- Friend Program Terms and Conditions
Updated: September 7, 2017
These terms and conditions ("terms") apply to the Ohio Natural Gas® ("ONG") Refer-a-Friend Program ("RAF Program" or "Program"). Referrers must click "Agree" to the RAF Program terms to participate in the RAF Program. Referees agree to the RAF Program terms by using an RAF Program promotion code when enrolling with ONG.
Rewards and Eligibility:
Under the Program, (i) qualified new residential or commercial customers who enroll on an eligible ONG price plan (each, a "Referee") may be eligible to receive a reward under the RAF Program if ONG has an active RAF Program promotion for Referees at the time of Referee’s enrollment and the Referee enrolls using the RAF Program promotion code (each, a "RAF Referee"); and (ii) existing customers with either an active account or pending active account who refer one or more Referees to ONG pursuant to the terms of the RAF Program (each, a "Referrer") are eligible to receive a reward under the RAF Program.
Referrers shall earn a Visa® Reward Card in an amount stated in the then-current RAF Program promotion for each Referee who: (i) enrolls on an eligible ONG price plan, (ii) provides or enters the Referrer’s unique Referral Code at the time of enrollment, and (iii) begins burning gas on an eligible ONG price plan. Referrers must also have either an active account or pending active account with ONG on the date the applicable Referee begins active natural gas service with ONG. Existing ONG customers cannot refer themselves. Referrers may combine this offer with their pre-existing discounts and promotions. Referees are not required to provide or enter a unique Referral Code to earn the applicable then-current RAF Program promotion.
If ONG has an active RAF Program promotion for Referees at the time of a Referee enrollment, Referees shall earn the then-current RAF Program promotion by: (i) enrolling on an eligible ONG price plan, (ii) providing or entering the RAF Program promotion code at the time of enrollment (the Referee also has the option to provide or enter the Referrer’s unique Referral Code at that time), and (iii) reaching 60 days of continuous active service with ONG on such eligible price plan. RAF Referees cannot combine this offer with any other offer. Referees may still provide or enter a Referrer’s unique Referral Code at the time of enrollment while (i) there is no active RAF Program promotion for Referees at the time of the Referee enrollment or (ii) enrolling using another ONG promotional offer. A Referee’s Referrer will not receive a Visa Reward Card unless the Referee provides or enters their Referrer’s unique Referral Code at the time of the Referee’s enrollment.
Program Enrollment; Referral Code:
To enroll in the Program, the Referrer must authenticate the Referrer’s account and click "Agree" to the Program terms through the Program website currently located at onlyong.com/refer (the "Site"), ONG will then issue a unique Referral Code to the Referrer to track referrals and activations. Only enrollments placed that include the Referrer’s unique Referral Code are eligible for a reward under the RAF Program. Referrers shall participate by sharing their unique Referral Code and enrollment instructions as specified on the Site and in accordance with these terms. If Referrer uses email, Facebook or Twitter communication methods, Referrer shall use the formats provided for these communication methods through the Site (the "Approved Sharing Methods"). Referrers can access the Approved Sharing Methods by going to the RAF Site at onlyong.com/refer and authenticating the Referrer’s ONG account. Referral emails will not be sent to recipients who have opted out of commercial emails from ONG and no rewards under the RAF Program shall be awarded with respect to any such referrals. Referrer shall comply with any applicable social media rules, guidelines, and terms and conditions in his or her participation in the RAF Program. WHENEVER A REFERRER DECIDES TO SHARE HIS OR HER UNIQUE REFERRAL CODE AND ENROLLMENT INSTRUCTIONS, THE REFERRER MUST NOTIFY THE RECIPIENT THAT THE REFERRER IS ELIGIBLE TO RECEIVE A REWARD CARD IF THE RECIPIENT ENROLLS AND MEETS THE RAF PROGRAM CRITERIA. UNDER NO CIRCUMSTANCES SHALL REFERRER USE TEXT MESSAGES OR AUTOMATED PHONE MESSAGES TO SHARE THE REFERRAL CODE OR OTHERWISE PROMOTE THE PROGRAM. WHEN SHARING INFORMATION ABOUT THE RAF PROGRAM, REFERRERS SHALL NOT MAKE DECEPTIVE OR MISLEADING CLAIMS, MAKE ADDITIONAL OR DIFFERENT CLAIMS THAT ALTER THE ONG PROMOTION, OR ENGAGE IN ANNOYING OR HARASSING PRACTICES. Referrers will not receive a Visa Reward Card if a referral is rejected or not received for any reason, including if the Referee or Referrer does not satisfy the requirements in these terms. Referrers should not send referrals to people the Referrer does not personally know and Referrers shall honor requests to stop referrals or communications about the Program. Failure to adhere to these guidelines by the Referrer is a violation of these terms and ONG may terminate the Referrer immediately from the RAF Program, disqualify the Referrer from participating in the RAF Program in the future, and cause the forfeiture of any pending Reward Cards.
Card and Promotional Fulfillment:
Any Visa Reward Cards earned by the Referrer will not be issued until the applicable Referee begins active natural gas service with ONG on an eligible price plan. Reward Cards will be delivered to qualified Referrers within 30 days after such date. Referrers may track their Reward Card(s) by going to onlyong.com/refer-a-friend.
Any Visa Reward Cards or other promotional benefits earned by the Referee will not be issued until the applicable Referee has reached 60 days of continuous active service with ONG on an eligible price plan; (ii) the Referee will not earn the RAF Program promotion available at the time of enrollment if service is terminated for any reason prior to a Referee reaching 60 days of continuous active service with ONG; and (iii) if applicable, Reward Cards will be delivered within 4-6 weeks after the date the card is earned. Other terms and conditions may apply to the RAF Program promotion for Referees, as further detailed in the applicable promotional offer from ONG with the applicable RAF Program promotion code, which terms and conditions are hereby incorporated by reference.
THE MAXIMUM AWARD UNDER THE RAF PROGRAM IS $500 IN VISA REWARD CARDS PER PERSON PER CALENDAR YEAR, UNLESS SPECIFICALLY AUTHORIZED BY ONG IN ITS SOLE DISCRETION, REGARDLESS OF THE NUMBER OF NEW CUSTOMERS ACTUALLY REFERRED AND/OR DATE OF REFERRAL. ANY VALUE IN EXCESS OF THE $500 LIMIT SHALL NOT CARRY OVER TO SUBSEQUENT YEARS. THIS $500 LIMIT APPLIES TO THE TOTAL OF ALL ONG PROMOTIONAL OFFERS RECEIVED, INCLUDING BUT NOT LIMITED TO THIS RAF PROGRAM. The Visa Reward Card is issued by and is the property of CenterState Bank, NA pursuant to a license from Visa U.S.A. Inc. and is subject to the issuer’s terms and conditions. Reward Cards will not have cash access and can be used everywhere Visa debit cards are accepted. All trademarks noted herein are held by their respective owner.
ONG service is available for eligible customers participating in the applicable Ohio choice program through their natural gas utility company. ONG prices do not include taxes or local utility charges. For more information regarding terms and conditions, call 1.888.466.4427, write to Ohio Natural Gas, P.O. Box 14657, Cleveland, OH 44114, or visit onlyong.com.
Property owners, sales agents, managers, leasing/rental agents, and landlords, or their respective agents, employees or contractors, of apartments, townhouses, condominiums or other types of multiple dwelling units are not eligible to participate in the Program or receive any rewards under the Program or for referring a customer who rents, purchases or otherwise obtains a unit owned, managed, leased and/or maintained by such person.
ONG reserves the right to change rewards and eligibility criteria under the Program, and to alter, modify, suspend or terminate the Program or any component thereof at any time upon notice, which notice may be provided through the Site, mail, email or such other methods as determined by ONG in its sole discretion. ONG reserves the right to update the Program terms from time to time without notice. Program participants may need to click "Agree" to updated versions of the terms when prompted. ONG will not be liable to any Referrer or Referee in the event of any change, suspension, or discontinuation of the RAF Program. The Reward Card(s) and other promotional awards received through the RAF Program may be taxable to the recipient. Participants in the RAF Program should contact their tax advisor. This offer is governed by the laws of Georgia. All applicable federal, state and local laws and regulations apply. Each Referrer and RAF Referee participant in the RAF Program and ONG agree that any and all disputes arising from these terms or the RAF Program shall be resolved through binding arbitration by the American Arbitration Association, as further detailed in ONG’s terms and conditions of gas service. Each Referrer and RAF Referee participant in the RAF Program and ONG expressly waive the right to bring a class action claim. All parties to the arbitration must be individually named. Offers void where prohibited by law.